Terms of Service
Last updated: September 1, 2026
This is the agreement between you and AdCare when you use our equipment, apps, and service. Read "Not an emergency service" and "Limitation of liability" carefully — those two matter most.
Accepting these terms
Using AdCare means you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.
You must be 18 or older to open an account and enter into a service agreement.
Not an emergency service
AdCare does not replace 911. We follow daily routine and send alerts to the family members or care staff you designate. We do not dispatch an ambulance, we do not send anyone to the house, and we do not guarantee that a person will respond within any particular time.
For an emergency — a fall, chest pain, difficulty breathing, fire, a break-in — call 911.
Not a medical device
AdCare is not FDA-cleared and is not a medical device. Readings shown are for reference only and are not for diagnosing, treating, or deciding to change medication.
Health decisions belong to a doctor or qualified clinician. Do not stop a medication or skip an appointment because of a number on the screen.
What the service depends on
AdCare relies on things outside our control. Service may be interrupted or may miss an event when:
- Power at the home goes out.
- Internet goes down (on-site monitoring continues, but alerts to the family need a connection to be delivered).
- The ring, watch, or monitor runs out of battery, or a device is removed.
- A device is left unpaired, out of Bluetooth range of the screen, or switched off.
- The ring or watch is not worn, or routine changes abruptly and the system has not learned the new pattern.
- A carrier, messaging provider, or telephone provider has an outage.
We do not promise to detect every event. AdCare is an extra layer, not a replacement for a person.
Accounts and households
Whoever opens the account is responsible for who is added to the household and what those people can see. You can add or remove people at any time.
Keep your password and PIN to yourself; you are responsible for activity under your account.
The person being monitored must know and agree. If you set AdCare up for someone else, it is your responsibility to tell them and obtain their agreement, or to have lawful authority to decide for them. We designed the product to make that conversation easier: no cameras, no recording.
Equipment
Depending on your plan, equipment is either purchased by you or provided on loan with the service. Your order sets out which.
Loaned equipment remains AdCare property and must be returned when service ends, following our instructions. We replace equipment that fails in normal use; damage from misuse or deliberate damage may be charged.
Do not open, modify, or install other software on the equipment — doing so can silently stop monitoring.
Fees, payment, and automatic renewal
Price and billing cycle are stated clearly before you agree to buy. There are no hidden charges.
If you buy a subscription that renews automatically: we disclose that clearly before you order, obtain your separate consent to automatic renewal, and send an acknowledgment after purchase — as California’s automatic renewal law requires.
Cancelling: you can cancel at any time, by the same method you signed up, or by calling +1 714 210 1979 or emailing info@adcare.ai. Cancellation takes effect at the end of the current billing period unless your order says otherwise.
Taxes and shipping, where applicable, are added as required.
Acceptable use
You agree not to:
- Use AdCare to monitor someone who does not know and has not agreed.
- Try to reach another household’s data, or interfere with the system.
- Resell or sublicense the service without a partner agreement with us.
- Use the service for anything unlawful.
Intellectual property
The AdCare software, interface, content, and brand belong to us or to those who license them to us. You may use them within the service; you may not copy them or make derivative works.
Your family’s data remains yours. We process it only as set out in the Privacy Policy.
Third-party content and services
Some features show third-party content (video, radio, audiobooks, faith content) or rely on third-party services (telecom, messaging). We do not control that content and are not responsible for it.
Disclaimer of warranties
The service is provided "as is" and "as available". To the extent the law allows, we make no other warranties, including implied warranties of merchantability, fitness for a particular purpose, or that the service will be uninterrupted or error-free.
Some states do not allow certain warranty exclusions, so parts of this may not apply to you.
Limitation of liability
To the extent the law allows, AdCare is not liable for indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the service.
Our total liability for all claims relating to the service will not exceed the amount you paid AdCare in the 12 months before the claim arose.
These limits do not apply where California law does not permit them, such as willful misconduct or gross negligence, and nothing here limits your rights under California consumer protection law.
Indemnity
You agree to indemnify AdCare against claims arising from your breach of these terms, or from installing AdCare for someone else without their agreement or lawful authority.
Termination
You may stop the service at any time. We may suspend or limit service if you breach these terms, do not pay, or where necessary to protect the system and other users — with notice, except in urgent cases.
On termination: loaned equipment must be returned, and you may request deletion of your data under the Privacy Policy.
Governing law and disputes
These terms are governed by the law of the State of California, without regard to conflict-of-law rules.
Disputes should start with a phone call to us — most things are resolved in one call. Otherwise, disputes go to a court of competent jurisdiction in California. You keep the right to bring a qualifying claim in small claims court.
Versions in other languages
AdCare is sold in more than one language, so the Vietnamese and Spanish versions of these terms and of our privacy policy are peers of the English one, not courtesy translations.
Under California Civil Code §1632, when a contract is negotiated primarily in Spanish, Chinese, Tagalog, Vietnamese, or Korean, you are entitled to a translation of every contract document in that language before you sign. If we sold to you in one of those languages and you have not been given the translation, ask us and we will provide it.
When these terms change
We may revise these terms. The date at the top always reflects the current version. Changes that reduce your rights are announced ahead of time by email or on the in-home screen; continuing to use the service after they take effect means you accept them.
Contact
Questions about these terms: info@adcare.ai · +1 714 210 1979.